1. General Policy

Our services are primarily digital products and services, including software access, account setup, API integration, and message credits.
Due to the digital nature of our services, generally no refunds are provided after the service has been delivered, activated, processed, or credited.
This policy applies to all services including, but not limited to, account setup fees, API integration, onboarding, technical setup, software access, message credits, and wallet credits.

2. Non-Refundable Items

The following items are generally non-refundable:

Wallet Credits and Message Credits: Once credited or allocated to your account, wallet credits, utility credits, marketing credits, authentication credits, and all message credits are non-refundable.
Software Access: Subscription fees, software access fees, and account setup fees are non-refundable after activation or delivery.
API Integration and Setup: Fees for API setup, technical configuration, account activation, and onboarding are non-refundable once the work has started or been delivered.
Digital Products: All digital products, including templates, configurations, and downloadable content, are non-refundable after delivery.
Advance Payments: Any advance payment becomes non-refundable after processing, technical work, setup, activation, resource allocation, or delivery has started.
Pending Balances: If you agreed to pay a remaining balance after delivery, that balance remains payable according to the confirmed quotation or agreement. Failure to pay does not create a right to claim a refund of the advance payment.

3. Refund Exceptions

A refund may be reviewed only in the following limited circumstances:

Service Non-Delivery: If LeadWA is unable to deliver the purchased service and no service, wallet credit, software access, setup work, activation, or digital product has been provided.
Technical Error: If a documented technical error on our side prevents you from using the service and we are unable to resolve it within a reasonable time.
Duplicate Payment: If you accidentally made a duplicate payment for the same service, we may refund the duplicate amount.

Refund requests will be reviewed according to this policy, the applicable quotation or agreement, delivery and usage records, and applicable law. Submission of a refund request does not guarantee approval.

4. Non-Valid Reasons for Refund

The following reasons do not qualify for a refund:

Change of Mind: No longer needing or wanting the service after purchase or delivery.
Non-Use: Not using delivered credits, wallet credits, software access, or services after activation.
Partial Use: Using only part of the purchased credits or services.
Better Price Elsewhere: Finding the same or similar service at a lower price from another provider after purchase.
Switching Provider: Purchasing another provider's service does not cancel or refund an already processed or delivered LeadWA order.
Third-Party Actions: Decisions, policies, or restrictions imposed by Meta, WhatsApp, or other third-party platforms.
Customer Responsibility: Issues arising from your failure to provide required information, documentation, or approvals.

5. Cancellation Policy

Service Cancellation: You may cancel your subscription or recurring service through your account dashboard or by contacting our support team.
No Refund for Cancellation: Cancellation does not remove payment obligations for products, credits, setup work, technical services, or digital services already processed, allocated, activated, or delivered.
Notice Period: We may require a notice period for cancellation of certain services as specified in your service agreement or quotation.

6. Consumer Rights

Nothing in this policy removes or reduces your rights provided by applicable consumer protection laws. If you are a consumer and have statutory rights that cannot be excluded, those rights continue to apply.

7. How to Request a Refund Review

If you believe you qualify for a refund exception, please:

Contact us through our official support channels.
Provide your order number, account details, and a clear explanation of your request.
Include any supporting documentation or evidence.
We will review your request and respond within a reasonable timeframe.

Refund requests will be reviewed according to this policy, the applicable quotation or agreement, delivery and usage records, and applicable law. Submission of a refund request does not guarantee approval.

8. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time.
We will post the updated version on this page with a new "Last Updated" date.
Continued use of our services after changes constitutes acceptance of the new policy.

9. Contact Information

If you have questions about this Refund and Cancellation Policy, please contact us through our official channels.