WhatsApp CRM Setup
₹999 One-Time
Manage WhatsApp leads, customer conversations, follow-ups, team assignments and customer information from one organised business platform.
Example CRM interface
A central platform for managing customer relationships and conversations.
WhatsApp CRM software helps businesses organise customer conversations, lead information, follow-up activity, team assignments and communication history from a central platform.
LeadWA combines WhatsApp business communication with customer and lead management tools, enabling businesses to capture, track and manage customer relationships more effectively.
Store and access customer details in one place
Organise and track customer communications
Monitor lead status and follow-up activities
Share customer context and assign tasks
Tools to manage, track and grow customer relationships.
Store and organise customer contact information from WhatsApp conversations.
Access complete conversation history for customer context and follow-up.
Automatically capture leads from WhatsApp conversations.
Organise and track leads through pipeline stages from enquiry to conversion.
Update and monitor lead status throughout the customer journey.
Add and review notes to capture important customer details.
Organise customers using tags and segments for better targeting.
Schedule follow-ups to stay on top of customer conversations.
Receive reminders for scheduled follow-ups and pending actions.
Manage all customer conversations from a centralised team inbox.
Assign customer conversations to specific team members.
Collaborate with team members on customer communication and follow-ups.
Quickly find customers and conversations using search and filter tools.
View key metrics and lead activity from a central dashboard.
Review customer communication and interaction history over time.
Available analytics and reporting tools depend on the selected configuration.
Connect with external systems using API and webhook capabilities.
Track and nurture leads through the entire customer journey.
Collaborate on customer communication from a shared platform.
View Customer Conversations Centrally
Access all customer conversations from one inbox.
Assign Conversations to Available Agents
Route enquiries to the right team members.
Add Customer Notes
Capture important customer details and context.
Review Conversation Context
Access previous conversations for better customer understanding.
Track Conversation Ownership
Know who is handling each customer conversation.
Collaborate on Customer Enquiries
Work together to resolve customer issues.
Transfer Conversations When Required
Route conversations to the most suitable team member.
Reduce Duplicate Responses
Ensure customers receive consistent and accurate replies.
Rahul Sharma
I would like to know more about the service.
Priya Patel
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Amit Singh
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Example CRM interface
A step-by-step workflow from conversation to organised customer data.
A customer sends a message to your business WhatsApp number.
Contact details and conversation data are captured and stored.
New enquiries become lead records; existing leads are updated.
The lead is assigned to the appropriate person or team for follow-up.
Add notes, tags and schedule follow-ups to manage the relationship.
Team members respond, follow up and nurture the relationship.
Monitor progress, update status and review customer activity.
Extend the power of your CRM with business integrations.
Connect with WhatsApp business messaging
Capture leads from website interactions
Sync customer data and activities
Connect customer purchase data
Manage support conversations
Event-driven automation
Custom application integration
Tailored integration solutions
Practical applications across industries.
LeadWA does not provide medical diagnosis or treatment advice.
Why businesses use CRM to organise their WhatsApp communication.
Structured customer data at your fingertips
Track lead status and pipeline progression
Stay organised with scheduled follow-ups
Complete customer communication context
Work together on customer relationships
Quickly review customer history
Consistent customer interactions
Systematic approach to relationships
Understand the differences in customer management approaches.
| Feature | LeadWA WhatsApp CRM | Manual Chat Management |
|---|---|---|
| Customer Records | ✅ Organised | ❌ Unstructured |
| Conversation History | ✅ Available | ❌ Limited |
| Lead Status | ✅ Trackable | ❌ Manual |
| Customer Notes | ✅ Available | ❌ Limited |
| Tags and Segmentation | ✅ Available | ❌ No |
| Follow-Up Tracking | ✅ Scheduled | ❌ Manual |
| Team Assignment | ✅ Supported | ❌ No |
| Shared Team Access | ✅ Yes | ❌ Limited |
| Search and Filtering | ✅ Available | ❌ No |
| CRM Integrations | ✅ Supported | ❌ No |
| Analytics | ✅ Available | ❌ Basic |
Simple, transparent pricing for Indian businesses.
₹999
One-time fee
₹0
No monthly fees
Charged Separately
Based on selected pack
The setup fee covers LeadWA platform onboarding and configuration. Message packs, applicable taxes, validity periods, CRM feature availability and custom integration costs may apply separately.
Learn more about LeadWA's business communication platform.
Explore WhatsApp Business API features, setup and business communication tools.
Learn about Cloud API connectivity, webhooks and business integrations.
Manage customer campaigns, templates, audiences and communication workflows.
Automate customer support, lead qualification and common customer enquiries.
Everything you need to know about managing customer relationships with LeadWA.
WhatsApp CRM software helps businesses organise customer conversations, lead information, follow-up activity, team assignments and communication history from a central platform.
WhatsApp CRM works by integrating with WhatsApp to capture customer conversations, store contact information, track lead status, assign enquiries to team members and manage follow-up activity from a central dashboard.
Yes, WhatsApp CRM provides a shared team inbox to manage customer conversations, assign enquiries and track communication history from one platform.
Yes, LeadWA allows businesses to capture leads from WhatsApp conversations, track lead status, add notes and follow up with customers from one organised platform.
Yes, LeadWA provides conversation assignment features to help businesses assign enquiries to specific team members.
Yes, LeadWA includes a shared team inbox that allows multiple team members to manage and collaborate on customer conversations.
Yes, LeadWA supports adding customer notes and tags to help businesses organise and segment their contacts.
Yes, LeadWA allows businesses to track lead status through pipeline stages such as New Enquiry, Contacted, Qualified and Converted.
Yes, LeadWA provides follow-up scheduling and reminder features to help businesses stay on top of customer communication.
Yes, LeadWA offers API and webhook integration options for connecting with compatible CRM systems and business tools.
Yes, LeadWA supports API and webhook integrations to connect with external business systems and custom applications.
Yes, LeadWA is designed for team collaboration with shared access to customer information and conversation history.
Yes, LeadWA provides search and filtering tools to help businesses quickly find customer records and conversation history.
Yes, LeadWA stores and organises WhatsApp conversation history for easy review and customer context.
LeadWA offers a one-time platform setup fee of ₹999 for WhatsApp CRM software. There are no monthly platform fees. Message usage charges apply based on the selected message pack.
No. LeadWA charges a one-time platform setup fee only. There are no recurring monthly fees. You pay once for platform access and then only for message usage.
No. The setup fee covers platform access and configuration. Message packs are purchased separately based on your communication needs.
No. Business results depend on factors such as audience quality, customer demand, communication strategy and business operations.
Available CRM tools and setup assistance depend on the selected LeadWA plan. Custom integrations or advanced workflow development may require separate evaluation and pricing.
CRM setup time depends on your business requirements, team onboarding and any integration configuration. Basic workflows may be configured within a few days.
Use LeadWA to manage customer information, WhatsApp conversations, team assignments and follow-up activity from one organised business platform.