Growing Businesses
Manage increasing customer conversations using automation and collaborative communication tools.
WhatsApp Cloud API Setup
₹999 One-Time
Connect WhatsApp with your CRM, website and business applications using cloud-based API integration, webhooks and automated communication workflows.
Start with a ₹999 one-time LeadWA platform setup fee. No monthly platform subscription. Message usage charges apply separately.
CRM
AI Chatbot
Webhooks
Example integration workflow
A cloud-hosted business messaging API for modern customer communication.
WhatsApp Cloud API is a cloud-hosted API from Meta that enables businesses to integrate WhatsApp messaging with websites, CRM platforms, customer-support systems and automated workflows.
It enables businesses to send supported message types, manage customer conversations and build automated communication workflows using WhatsApp Cloud API.
LeadWA provides platform access, integration tools and guided onboarding to help Indian businesses connect WhatsApp Cloud API with their existing business systems.
API-based integration without on-premise infrastructure
Manage supported business message categories and customer conversations
AI chatbots, auto-replies and drip campaigns
Connect CRM, websites and business tools
End-to-end message flow from customer to your business systems.
A customer sends a message from their WhatsApp app to your business phone number.
The message is received by WhatsApp's infrastructure and routed through the Cloud API.
LeadWA receives the message via webhook, processes it and determines the appropriate action.
The message is handled by AI chatbot, assigned to a team member, or triggers an automated workflow.
The response is sent back through the Cloud API and delivered to the customer's WhatsApp.
Example message flow with LeadWA WhatsApp Cloud API integration
LeadWA provides a comprehensive set of tools to integrate WhatsApp Cloud API with your business.
Connect your business systems with WhatsApp Cloud API for reliable and scalable messaging.
Receive webhook events for supported inbound messages and message-status updates.
Connect supported business workflows through available API and webhook integration options.
Connect your CRM to sync customer conversations and data automatically.
Connect compatible website forms, customer actions and communication workflows with WhatsApp.
Automate responses, qualify leads and handle common customer queries.
Collaborate with team members and manage conversations from one platform.
Create and manage approved message templates for marketing and utility.
Track message delivery, engagement and campaign performance.
Send order confirmations, shipping updates and appointment reminders.
Send approved promotional campaigns and customer engagement messages.
Send images, videos, documents and other media types.
Connect your systems with real-time event-driven messaging.
Incoming Message
Trigger when a customer sends a message
Message Status Update
Sent, delivered or read confirmation
Customer Data Sync
Update CRM and business systems
Workflow Triggers
Automate order updates, notifications and follow-ups
// Example webhook payload
{
"event": "message.received",
"status": "delivered",
"from": "customer_number",
"message": {
"id": "msg_123456789",
"type": "text",
"body": "Hello, I need order support"
},
"timestamp": "2026-07-13T10:30:00Z"
}
Example payload for demonstration purposes
Integrate WhatsApp Cloud API with your existing business systems.
Sync customer conversations and data
Order notifications and updates
Chat widgets and lead capture
Ticket management and responses
Backend data synchronization
API and webhook integration
Built for Growing Businesses
LeadWA is designed for businesses that want to connect WhatsApp with customer-support processes, CRM systems, websites and automated communication workflows. Integration requirements may vary depending on the business system and selected setup.
Manage increasing customer conversations using automation and collaborative communication tools.
Organise customer conversations and manage supported workflows from a shared business platform.
Connect compatible systems using available APIs, webhooks and custom integration workflows.
Practical applications across industries.
Understand the right solution for your business needs.
| Feature | WhatsApp Cloud API | WhatsApp Business App |
|---|---|---|
| Business Messaging at Scale | ✅ Yes | ❌ Limited |
| Automation | Advanced workflows available | Basic app features |
| API Access | ✅ Available | ❌ No |
| Webhook Support | ✅ Real-Time | ❌ No |
| CRM Integration | ✅ Yes | ❌ No |
| Shared Team Management | Available through LeadWA | Limited app-based access |
| Multiple Team Members | Supported* | Limited |
| Message Templates | Supported API templates | App messaging tools |
| Analytics | LeadWA reporting tools | Basic app insights |
| Best For | Integrated business communication | Small-business app usage |
*Team-member availability may depend on the selected LeadWA plan and account configuration.
A step-by-step guide to your LeadWA onboarding journey.
Sign up and set up your business profile on the LeadWA platform.
Provide your business details for Meta Business Portfolio setup.
Verify your business WhatsApp number for API connectivity.
Complete the required Meta account setup, number connection and applicable review steps.
Set up message templates, webhook endpoints and system integrations.
Begin sending and receiving messages through the Cloud API.
Simple, transparent pricing for Indian businesses.
₹999
One-time fee
₹0
No monthly fees
Charged Separately
Based on selected pack
The setup fee covers LeadWA platform onboarding and configuration. Message usage charges, applicable taxes and other usage terms may apply separately.
Everything you need to know about getting started with LeadWA's Cloud API integration.
WhatsApp Cloud API is a cloud-hosted API from Meta that enables businesses to integrate WhatsApp messaging with websites, CRM platforms, customer-support systems and automated workflows. It provides scalable, reliable and secure business messaging.
The WhatsApp Business App is designed for small businesses with a single user managing conversations on one device. The Cloud API is built for larger teams and platforms, offering multi-agent support, automation, API integrations, webhooks and the ability to send messages at scale.
LeadWA offers a one-time platform setup fee of ₹999 for WhatsApp Cloud API integration. There are no monthly platform fees. Message usage charges apply based on the selected message category or LeadWA message pack.
No. LeadWA charges a one-time platform setup fee only. There are no recurring monthly fees. You pay once for platform access and then only for message credits or usage as needed.
No. The setup fee covers platform access and configuration. Message packs are purchased separately based on your communication needs.
An eligible existing business number may be connected or migrated depending on its current WhatsApp setup and applicable Meta requirements. Contact LeadWA support before beginning migration.
Yes, a Meta Business Portfolio (formerly Facebook Business Manager) is required. We provide full guidance on the setup and verification process, making it easy for you to get started.
Yes, LeadWA provides API and webhook integration options for connecting compatible CRM, ERP, website and custom business systems. Integration availability may depend on the third-party platform and your implementation requirements.
Yes, WhatsApp Cloud API supports webhooks for real-time message delivery, status updates, and inbound message processing. Webhooks enable automation and integration with business systems.
Yes, LeadWA provides a shared team inbox that allows multiple team members to collaborate, assign conversations, and respond to customers from a single platform.
Yes, LeadWA includes AI chatbot capabilities for automating customer support, lead qualification, and handling frequently asked questions 24/7.
Setup time depends on the completeness of submitted information, number eligibility and any Meta verification or review requirements. Typical setup may take 24-48 hours after all required business details are submitted.
LeadWA provides guidance and setup assistance but does not guarantee Meta verification, display-name approval or Green Tick approval. Final decisions are made by Meta based on their eligibility criteria and business verification requirements.
Start using LeadWA to connect WhatsApp with your CRM, website, automation workflows and customer-support processes.