WhatsApp Chatbot Setup
₹999 One-Time
Automate common customer questions, qualify leads, manage enquiries and provide faster WhatsApp support using configurable chatbot workflows and human-agent handover.
Example chatbot workflow
An automated conversational system for customer communication.
A WhatsApp chatbot is an automated conversational system that helps businesses respond to common customer questions, collect information, guide users through predefined workflows and transfer conversations to human team members when needed.
LeadWA provides chatbot workflow tools through WhatsApp business communication integrations, enabling businesses to automate responses, qualify leads and manage enquiries more efficiently.
Tools to automate, qualify and manage customer conversations.
Respond to common customer messages automatically using configured workflows.
Handle common FAQs automatically with pre-configured responses and workflows.
Collect customer information and qualify leads through automated conversations.
Gather relevant customer data through structured conversational workflows.
Guide customers through conversations with configurable quick reply buttons.
Create menu-driven conversational paths for customer self-service.
Trigger relevant responses based on keywords detected in customer messages.
AI-assisted conversation features may be available depending on configuration and integration.
Transfer conversations to human agents when needed.
Manage conversations collaboratively with your team.
Assign conversations to specific team members for follow-up.
Sync customer conversation data with compatible CRM systems.
Trigger external actions based on chatbot conversations and customer inputs.
Configure chatbot workflows to support multiple languages where applicable.
Review chatbot performance and conversation metrics.
A step-by-step workflow from customer message to resolution.
A customer sends a message to your business WhatsApp number.
The chatbot processes the customer message using configured rules, keywords or available AI-assisted workflows to determine the appropriate response.
The chatbot provides automated responses, options or relevant information.
The chatbot collects necessary information from the customer to qualify leads or resolve enquiries.
Qualified leads and complex enquiries are routed to your sales or support team.
Team members can pick up conversations, review context and provide personalised support.
Practical applications for business communication.
Automate responses to common support enquiries and reduce response times.
Collect customer information and qualify potential leads through automated conversations.
Handle product and service enquiries, collect requirements and route to sales teams.
Guide customers through appointment enquiries and, where supported by configured integrations, help manage availability and confirmations.
Provide customers with order updates and shipping information.
Help customers find products and services based on their needs.
Answer common customer questions instantly with pre-configured responses.
Collect customer feedback and satisfaction ratings through automated conversations.
How businesses across sectors use WhatsApp chatbots.
Does not provide medical diagnosis or treatment advice.
Seamlessly transfer conversations when human assistance is needed.
Chatbot Handles Common Questions
Automates routine enquiries and provides instant responses.
Complex Enquiries Can Be Transferred
When the chatbot cannot resolve an issue, it transfers to a human agent.
Conversations Can Be Assigned to Team Members
Agents can take ownership of conversations for personalised follow-up.
Agents Can Review Available Conversation Context
View relevant conversation history and customer information.
Teams Can Continue Communication from the Shared Inbox
Collaborate and manage customer conversations from one platform.
Example handover workflow
Connect your chatbot with your business ecosystem.
Connect with WhatsApp business messaging
Sync conversations and customer data
Connect website interactions
Order and product information
Event-driven automation
API-based integration
Understand the differences in customer communication approaches.
| Feature | WhatsApp Chatbot | Manual WhatsApp Support |
|---|---|---|
| Automated Replies | Available | Manual |
| 24/7 Workflow Availability | Configurable | Depends on staff availability |
| Lead Qualification | Automated workflow | Manual |
| FAQ Handling | Automated | Manual |
| CRM Integration | Available | Limited |
| Webhook Automation | Available | Not available in the standard app |
| Human Handover | Supported | Direct human response |
| Team Collaboration | Shared inbox support | Limited |
| Best For | Scalable customer communication | Low-volume communication |
Guidelines for effective and responsible chatbot deployment.
Keep chatbot information accurate
Review automated responses regularly
Provide human support options
Protect customer information
Avoid misleading automated responses
Use customer data only for appropriate business purposes
Follow applicable WhatsApp policies and privacy requirements
Simple, transparent pricing for Indian businesses.
₹999
One-time fee
₹0
No monthly platform subscription
Charged Separately
Based on selected pack
The setup fee covers applicable LeadWA platform onboarding and configuration. Message packs, taxes, integration requirements and other usage conditions may apply separately.
Learn more about LeadWA's business communication platform.
Everything you need to know about automating with LeadWA.
A WhatsApp chatbot is an automated conversational system that helps businesses respond to common customer questions, collect information, guide users through predefined workflows and transfer conversations to human team members when needed.
A WhatsApp chatbot works by receiving customer messages, interpreting the request through configured workflows, providing relevant responses, and routing qualified enquiries to the appropriate team members or business systems.
Yes, a WhatsApp chatbot can automatically respond to common customer questions using configured workflows, keyword-based responses or menu-based options.
LeadWA provides chatbot workflow tools and automation capabilities through WhatsApp business communication integrations. AI-assisted conversation features may be available depending on the selected configuration and integration.
Yes, chatbot workflows can collect customer information, ask relevant questions and help qualify leads before routing them to your sales or support team.
Yes, the chatbot can transfer conversations to human agents when the enquiry exceeds automated workflow capabilities or when the customer requests human support.
Yes, LeadWA provides a shared team inbox that allows multiple team members to manage conversations, assign enquiries and collaborate on customer communication.
Yes, LeadWA offers API and webhook integration options for connecting compatible CRM systems to sync customer conversation data and lead information.
Yes, LeadWA supports webhook integration for connecting chatbot workflows with external business systems and applications.
Yes, businesses can use WhatsApp chatbots to automate customer support responses, handle common enquiries and provide faster resolution for frequently asked questions.
Yes, chatbot workflows can be configured to handle appointment enquiries, collect availability information and route requests to the appropriate team members.
Configured automated workflows may remain available outside normal business hours, subject to platform availability, account status and integration configuration.
LeadWA offers a one-time platform setup fee of ₹999 for the WhatsApp chatbot platform. There are no monthly platform fees. Message usage charges apply based on the selected message pack.
No. The setup fee covers platform access and configuration. Message packs are purchased separately based on your communication needs.
No. Business results depend on factors such as audience quality, customer demand, workflow configuration, message relevance and business operations.
The chatbot can automate common and repetitive interactions, but businesses should provide human support for complex, sensitive or unusual enquiries.
Chatbot setup time depends on the complexity of your workflows, integration requirements and any applicable review processes. Basic workflows may be configured within a few days.
Available chatbot tools and setup assistance depend on the selected LeadWA plan. Custom integrations or advanced workflow development may require separate evaluation and pricing.
Create structured chatbot workflows, respond to common questions, qualify enquiries and connect customers with your support team from one WhatsApp business platform.