Privacy Policy

Last Updated: 11 July 2026

At LeadWA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information where applicable:

• Personal Information: Name, email address, phone number, and company name.
• Account Information: Username, password, account preferences, and service settings.
• Payment Information: Billing address, transaction history, and payment confirmation details. We do not store full payment card numbers, UPI PINs, banking passwords, or similar sensitive credentials.
• Technical Information: IP address, browser type, device information, and usage patterns.
• Service Data: Message metadata and communication logs where necessary for service delivery.
• Cookies: We use cookies where applicable to improve your experience. See our Cookie Policy.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To set up accounts, activate services, deliver messaging credits, and provide ongoing support.
• Account Management: To manage your account, process transactions, and provide customer support.
• Communication: To send service updates, transactional emails, and important notifications.
• Improvement: To analyze usage, improve our services, and develop new features.
• Security: To detect and prevent fraud, abuse, and unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, hosting, analytics where applicable).
• Meta/WhatsApp: To enable integration with WhatsApp Business API and Meta Cloud API.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In case of merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Security

• We implement industry-standard security measures to protect your data.
• We use encryption, secure protocols, and access controls.
• However, no method of transmission over the Internet is 100% secure.
• We do not guarantee absolute security but strive to protect your information.

5. Data Retention

• We retain your information as long as your account is active or as needed to provide services.
• We may retain data longer for legal, regulatory, or legitimate business purposes.
• You may request deletion of your data by contacting us.

6. Your Rights

Depending on your location, you may have rights including:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Restriction: Request restriction of processing.
• Portability: Request transfer of your data.

To exercise these rights, please contact us through our official support channels.

7. Cookies

We use cookies and similar tracking technologies where applicable to enhance your experience, analyze usage, and improve our services. For more details, please read our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

• We may update this Privacy Policy from time to time.
• We will post the updated version on this page with a new "Last Updated" date.
• Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Information

If you have questions about this Privacy Policy, please contact us through our official channels.